Custom Workflows
Design call and dispatch flows that match your SLA rules, teams, and escalation paths.
AI Call Centre & Dispatch
MORE THAN AUTO-ANSWER. FULL WORKFLOW FROM CALL TO COMPLETION.
24/7 AI Call Centre, Built for Facilities & Maintenance Operations
24/7
AI Voice Agent & RAG-powered chatbot
Full Workflow
Unified Platform
3 Languages
Cantonese · English · Mandarin
98%
SLA Achieved
TRUSTED BY
From Call to Completion, Automatic.
Five steps. Zero handoffs. Every step covered.
The Product
One system. Five engines.
Routiq AI replaces the call centre, the dispatch sheet and the management report — with one always-on platform.
AI Voice Agent
Handles calls in Cantonese, English and Mandarin — 24/7.
- Natural conversation
- Low latency
- Turns every transcription into a work order
RAG-powered Chatbot
Handles text enquiries, creates work orders and dispatches teams.
- Connects directly to WhatsApp (including groupchat)
- Smart AI or human handoff
- Auto-creates work orders from messages
Knowledge Base
Answers from your SOPs, manuals and building data.
- Ingests documents, contracts and building data
- Retrieval-augmented answers from your knowledge
- Keeps responses accurate and on-brand
Decision Engine
Sorts issues by type and urgency, then routes them to the right team.
- Auto-classifies issue type and urgency
- Routes by SLA rules and team capacity
- Escalates urgent cases instantly
Control Dashboard
One live view for ops teams across calls, tickets and dispatches.
- Real-time SLA and dispatch status
- Full recordings, transcripts and audit trail
- Portfolio-wide reports and analytics
Built around your workflow, not the other way around
Routiq AI adapts to how you already work — your processes, your systems, your data.
Integrate With Existing Systems
Connect to your CMMS, helpdesk, messaging tools, or ERP without replacing what works.
Built to your preferences
Customize your own greetings, scripts, priority rules, and handoff behaviour.
Your data, onboarded
Upload building records, SOPs, contractor lists, and tenant data so the AI answers from your knowledge.
The Challenge
Facilities, properties, & maintenance teams are caught in a triple squeeze of people, cost and risk
Every operator we speak to faces the same four pressures. Routiq AI is built to neutralise all of them at once.
People
High turnover and night-shift gaps mean calls go unanswered exactly when residents need help most.
Cost
A 24/7 reception desk costs hundreds of thousands a year — and still can't scale across portfolios.
Compliance
Without recordings, transcripts and audit logs, every complaint becomes an unresolved liability.
Visibility
Leadership has no live picture of SLA, dispatch status or recurring issues across buildings.
People
High turnover and night-shift gaps mean calls go unanswered exactly when residents need help most.
Cost
A 24/7 reception desk costs hundreds of thousands a year — and still can't scale across portfolios.
Compliance
Without recordings, transcripts and audit logs, every complaint becomes an unresolved liability.
Visibility
Leadership has no live picture of SLA, dispatch status or recurring issues across buildings.
The Outcomes
Measured impact, not promises
Numbers from real Routiq AI deployments across hospitality and property operators.
70% → 98%
SLA achieved
From manual to AI-routed dispatch
$460K
Annual savings
Replacing 24/7 reception headcount
3.2 → 4.5
Resident satisfaction
Across pilot deployments
Customer Stories
Trusted by operators, proven by results
See how facilities and hospitality teams use Routiq AI to answer calls, create work orders, and dispatch teams 24/7.
Ready to close the loop?
Try a call now with Routiq AI, or book a 30-minute demo to see it in action. If you're still unsure, get to know us more!