Every call answered.
Every job dispatched.
Every outcome tracked.
Routiq AI is the always-on operations layer for property teams — handling calls, classifying issues, dispatching jobs and reporting results, 24/7. Built for hospitals, hotels and portfolio operators across Hong Kong and the Greater Bay Area.
Trusted by leading property & hospitality operators in HK · GBA
Property operations are stuck between people, cost and risk
Every operator we speak to faces the same four pressures. Routiq AI is built to neutralise all of them at once.
People
High turnover and night-shift gaps mean calls go unanswered exactly when residents need help most.
Cost
A 24/7 reception desk costs hundreds of thousands a year — and still can't scale across portfolios.
Compliance
Without recordings, transcripts and audit logs, every complaint becomes an unresolved liability.
Visibility
Leadership has no live picture of SLA, dispatch status or recurring issues across buildings.
One system. Three engines.
Routiq AI replaces the call centre, the dispatch sheet and the management report — with one always-on platform.
AI Voice
Natural, multilingual phone agent that answers in English, Cantonese and Mandarin — never on hold, never tired.
- Sub-second response
- Tone-aware greetings
- Live call recording
Decision Engine
Classifies maintenance, complaint, emergency and enquiry calls — and routes each to the right team with the right priority.
- Issue classification
- SLA-aware routing
- Smart escalation
Control Dashboard
A single pane of glass for ops leaders — live tickets, dispatch status, transcripts and full audit trail.
- Real-time SLA
- Recordings & transcripts
- Portfolio-wide reports
From ringing phone to closed ticket — automatically
Five steps. Zero handoffs. Every event captured.
- Step 1
Answer
AI picks up within one ring, in the caller's preferred language.
- Step 2
Classify
Decision engine identifies issue type, severity and location.
- Step 3
Dispatch
Right team is notified with full context and SLA timer.
- Step 4
Resolve
Field updates flow back automatically — no manual logging.
- Step 5
Archive
Recording, transcript and outcome stored for audit.
Measured impact, not promises
Numbers from real Routiq AI deployments across hospitality and property operators.
From manual to AI-routed dispatch
Replacing 24/7 reception headcount
Across pilot deployments
Let's build the future of property operations
See Routiq AI live in your portfolio. A 30-minute call is enough to map the opportunity.